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Privacy Statement

All private information handled by KOTRA is collected, retained and managed in compliance with relevant acts or with the consent of the subject of information.

The Personal Information Protection Act prescribes matters concerning the management of personal information. KOTRA shall treat the collected and retained information in compliance with the Act in a legal and appropriate manner in order to conduct public affairs properly and to protect the rights and interests of all citizens.

Websites operated by KOTRA are as follows (hereinafter referred to as the KOTRA websites). All KOTRA websites will be subject to the privacy policy unless otherwise stated.

1. Extent of Collection of Personal Information and Purpose of Using Personal Information

Personal Information collected and retailed in an automatic manner.

The following information will be automatically collected and retained when a user accesses the KOTRA websites.

  • Internet server domains and IP addresses passed through to access the KOTRA websites
  • Type of users' browser and OS
  • Date of visit, etc.

The information automatically collected and retailed will be used in the statistical analysis for the purpose of improving the KOTRA websites to provide better websites to users and to facilitate communication between users and the websites. Users should be mindful of the fact that the information could be submitted to the authorities in compliance with legal provisions.

Collection of Personal Information for Providing Services.

You need to register on the Invest KOREA website if you want to post any content on the website or receive periodic newsletters. Invest KOREA collects the following personal information upon approval by its members.

  • Essential Items to be entered
    • Name (Korean or English): Information for personal identification
    • Business, company name, title, address, country, ZIP code, telephone number, e-mail address: Information that can secure communication route in dealing with complaints or informing members of the Invest KOREA website.
  • Optional items to be entered
    • Fax number

The information automatically collected and retailed will be used in the statistical analysis for the purpose of improving the KOTRA websites to provide better websites to users and to facilitate communication between users and the websites. Users should be mindful of the fact that the information could be submitted to the authorities in compliance with legal provisions.

2. Period for Which Personal Information Is Retained and Used

KOTRA will retain personal information collected for providing KOTRA services until the user withdraws from the website. After withdrawal, the information will be suspended in an unrecyclable form, But, KOTRA can retain the information for a certain period of time in compliance with legal provisions.

3. Protection of Personal Information via E-mails and Web Services

You may express your opinion via mails, phone or online web services. However, you should keep in mind the following.

  • Your comments on the website are available for others to check and read.
  • Your comments can be shared by others and used as a source of development and implementation of related policies.
  • Your comments can be shared by or submitted to other public agencies, if necessary.

We are making administrative and technical efforts to protect users' privacy and personal information. However, users are well advised to refrain from posting sensitive information that may give rise to problems if a breach of protection occurs.

4. Using Personal Information for Any Purpose Other than The Intended Purpose and Providing and Sharing Information to and with The Third Person

KOTRA uses users' personal information within the extent indicated in the Extent of Collection of Personal Information and Purpose of Using Personal Information. KOTRRA never uses the information beyond the extent or offers it to other people, companies or organizations.

5. Technological and Managerial Measures for Protection of Personal Information

Technological Measures

  • KOTRA is equipped with technological devices to monitor network traffic for security of the website and providing continuous web services and to inspect any attempt to illegally change information.
  • Users' private information is protected by the password and files and transmitted data are encoded.
  • KOTRA prevents its website from possible damages occurred by computer virus using computer vaccine programs and the programs are updated on a regular basis.

Managerial Efforts

  • KOTRA minimizes the number of employees who can get access to users¡? personal information on the website.
  • KOTRA provides staff members who manage personal information with training on the new security technology and the obligation of protection of personal information through in-house or commissioned education.
  • KOTRA designates the data processing room and file room as a special security zone and limits access to the zone.

6. Privacy Protection on Linked Web Pages and Web Sites

When moving to other web pages by clicking links or banners on the KOTRA websites, users will be subject to personal information policy set forth by the organization operating the linked website.

7. Acquisition of Others' Personal Information

You are not allowed to acquire other users' personal information, including e-mail accounts and addresses, on the KOTRA website. Anyone who accesses or is provided such information in an illicit manner will be subject to penalties.

8. Revision of Personal Information Policy

The personal information policy can be revised for providing better services and in the event of a modification in law or government guidelines. The revision will be announced at least 10 days in advance by notice.

Online Protection of Personal Information

1. Collection and Retaining of Personal Information

KOTRA collects and retains personal information only with the consent of users and in compliance with legal provisions.The agency collects and retains personal information based on law as follows.



img Member of the KOTRA Website

  • Ground for retaining personal information : Consent by the user
  • Purpose of retaining personal information : Management of KOTRA websites' membership
  • Major profile : Name, ID numbers, phone numbers, e-mail address, the name of company the user is working for, job title
  • Method for collecting personal information : The user, himself or herself, type in his or her information on the website
  • Duration for which information is retained : In principle, the information will be disposed of after achieving the intended purpose of collection. But, the information can be kept for a certain period of time for verifying rights and obligations pursuant to relevant regulations such as commer cial law.

2. Access to Personal Information and Modification of Profile

Users can get access to or modify personal information retained by KOTRA via the KOTRA websites after logging in the websites.

Report of Privacy Infringement and KOTRA Privacy Protection Officer

KOTRA has designated the following manager in charge of protecting personal information, in order to protect the rights and interests of all citizens and to conduct public affairs by securing the legality of personal information and appropriateness of procedures.
If there are any questions regarding KOTRA’s privacy policy you may contact us using the information below.

Report of Privacy Infringement and KOTRA Privacy Protection Officer
KOTRA Personal Information Manager KOTRA General Client Information Manager KOTRA General Client Information Administrator
  • Department in charge : Invest KOREA
  • Person in charge : Commissioner Han Ki-won
  • E-mail : kiwon.han@kotra.or.kr
  • TEL : 02-3460-7800
  • FAX : 02-3460-7940
  • Department in charge : Investment Planning Department
  • Person in charge : Director Chung Gwang-young
  • E-mail : gychung@kotra.or.kr
  • TEL : 02-3460-7510
  • FAX : 02-3460-7940
  • Department in charge : Investment Public Relations Team
  • Person in charge : Manager Lee Eun-sook
  • E-mail : cyan@kotra.or.kr
  • TEL : 02-3460-7519
  • FAX : 02-3460-7920

The KOTRA Privacy Protection Officer will be devoted to managing and monitoring the website so that the users’ personal information collected in compliance with legal provisions can be used in a proper manner.

Investigation Process for privacy violations

  • Receive a Complaint

    Via e-mail or in person

  • Review and Investigation

    Determine if the complaint
    alleges a privacy violation

  • Outcome of Investigation

    Take an appropriate
    corrective action

  • Notification

    Notify the complainant the
    results of investigation