The consumer-centered management certification is granted once a year (twice a year until 2024), and before issuing the certificate, the certification decision is made after review and resolution by the certification review committee.

The certification is valid for three years; however, if the company is subject to corrective actions due to violations of consumer-related laws, the certification may be revoked even within the validity period (Article 20-4 of the Basic Consumer Act).

In cases where a company applying for certification has an ongoing legal violation allegation resulting in sanctions beyond corrective actions, it is necessary to introduce a certification suspension system to resolve the uncertainty of determining the certification status before the legal violation is conclusively determined.

• A similar system, the CP rating system, allows for suspension or non-award of the rating when a company is under investigation for violating fair trade-related laws and its case is under review by the Fair Trade Commission (Article 15 of the Regulation on the Operation and Evaluation of the Fair Trade Compliance Program (CP)).

• If the company is deemed unsuitable for certification, it must reapply and obtain certification once the violation is resolved, leading to redundant time and cost expenditures.

If a company under investigation for sanctions beyond corrective actions applies for CCM certification, the decision on the certification will be suspended until the committee's resolution on the matter.