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Foreign Investment Ombudsman

The Office of the Foreign Investment Ombudsman helps foreign-invested companies overcome obstacles in the course of doing business in Korea.

About the Office of the Foreign Investment Ombudsman (OFIO)

The Office of the Foreign Investment Ombudsman, which was established in 1999, aims to resolve the grievances of foreign-invested companies operating in Korea.
The Foreign Investment Ombudsman is commissioned by the President of the Republic of Korea and the OFIO operates a "Home Doctor" system under which specialists from various fields, such as finance, accounting, law, industrial sites, taxation, law etc., provide foreign-invested companies one-on-one service by investigating and resolving a wide range of grievances in the most efficient and effective manner.
The United Nations Conference on Trade and Development and Asia-Pacific Economic Cooperation have praised Korea’s Foreign Investment Ombudsman system as being an effective way to prevent investor-state disputes.
Many countries are interested in benchmarking Korea’s Foreign Investment Ombudsman system, including Russia, Kazakhstan, Brazil and Vietnam. With years of grievance resolution expertise cases, the OFIO works to prevent problems and improve Korea’s investment environment.

Go to the Office of the Foreign Investment Ombudsman

Organization

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Grievance resolution process

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Grievance resolution cases ’14: 437 cases → Grievance resolution cases ’15: 451 cases (On-site visits : 704 cases)

Home Doctor service

Home Doctors are the executive consultants of the Investment Aftercare Division overseen by Foreign Investment Ombudsman

  • A total of 10 Home Doctors: Legal affairs (2), finance (2), tax (1), accounting (1), industrial sites (1), HR·labor management (1), IT & intellectual property rights (1), bio(1)
  • Home Doctors visit foreign-invested companies and resolve their grievances

Home Doctor Hot-Line
&
On-Site Visits

  • A Home Doctor will be responsible for each local government and foreign-invested company, a Hot-Line between a Home Doctor, local government and foreign-invested company will be built to resolve grievances.
  • On-site consultations will be available under request (Including Jeju Island / at any time)

Resolved grievances of foreign companies

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