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Samsung, LG Rank High in U.S. Consumer Survey

According to Yonhap News,

(SEOUL=Yonhap News) Samsung Electronics Co. and LG Electronics Inc. were named two of the top three leading technology brands in the U.S. market in terms of satisfaction, a survey showed Friday.

According to the American Customer Satisfaction Index (ACSI), a U.S.-based consumer research firm, LG Electronics ranked in the second spot in the poll.

Although LG moved a notch down from a year earlier, paving the way for the rise of Germany's Bosch, the company still managed to be included among the leading companies.

LG Electronics earned a score of 82 out of 100, while Bosch posted 83.

Samsung Electronics placed third, rising sharply from the seventh spot a year earlier.

The top South Korean company took the second spot in 2016, but its presence slipped last year following the recall of its washers in the North American market.

The ACSI carries out research on customers' satisfaction in 46 different industries from 250,000 respondents.

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Source: Yonhap News (September 28, 2018)

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